Frequently Asked Questions
We’re Here to Help
We want your GLAM AURIYA experience to feel simple and special. Here are answers to some of the questions you might have about our jewelry, orders, delivery, and returns.
What is GLAM AURIYA jewelry made from?
Our collection features stainless steel jewelry with PVD 18K gold plating, bringing together contemporary style and a radiant gold finish.
How should I care for my jewelry?
A little care can help keep your favorite pieces looking beautiful for longer.
We recommend avoiding harsh chemicals, excessive friction, and prolonged exposure to moisture. After wearing your jewelry, gently wipe it with a soft, clean cloth and store it separately in a clean, dry place.
For complete care instructions, please visit our Jewelry Care page.
Where does GLAM AURIYA deliver?
We currently deliver within the United Arab Emirates.
Do you offer free delivery?
Yes. We offer FREE standard UAE delivery on orders of AED 200 or more.
For orders below AED 200, the applicable delivery charge will be shown at checkout.
How can I track my order?
Where tracking is available, tracking information will be provided after your order has been dispatched.
If you need help with your delivery, please contact support@glamauriya.com and include your order number.
Can I return my order?
Eligible items can be requested for return within 14 days of delivery, subject to the conditions in our Returns & Refunds Policy.
Items for a voluntary return must be unworn, unused, in their original condition, and returned with their original packaging and proof of purchase.
Who pays for return shipping?
For an eligible change-of-mind return, the customer is responsible for the return shipping cost.
If your item is damaged, defective, incorrect, or materially different from what you ordered, please contact us before returning it so we can review the issue and provide appropriate instructions.
Can I exchange an item?
Eligible items may be requested for exchange within 14 days of delivery.
Exchanges are subject to product availability and our return conditions.
What should I do if my order arrives damaged or incorrect?
Please contact support@glamauriya.com and provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging, where appropriate
We’ll review your request and help with the next steps.
How can I contact GLAM AURIYA?
We’d love to hear from you.
Email: support@glamauriya.com
You can also reach us through our Contact Us page.
Still Have a Question?
If you can’t find the answer you’re looking for, simply get in touch. We’re here to help make your GLAM AURIYA experience as smooth as possible.
GLAM AURIYA
Adorn Your Aura.